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Lilith Élan Shipping Policy

At Lilith Élan, we believe receiving your order should be as seamless and stress‑free as shopping with us. Below is everything you need to know about how we process, ship, and deliver your items.

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Processing Time

  • Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Most in‑stock items ship within 2–3 business days.

  • If an item is temporarily out of stock, we’ll notify you by email with the option to wait for restock or adjust your order.

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Shipping Times

  • Domestic (U.S.): Typically 5–10 business days after processing.

  • Delivery times may vary based on your location and carrier performance.

  • If you need your order by a specific date, please contact us before placing your order so we can advise on the best shipping option.

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Carriers & Tracking

  • We ship via trusted carriers such as USPS, UPS, and FedEx.

  • You’ll receive a tracking number by email once your order ships.

  • Tracking updates may take up to 24 hours to appear after shipment.

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Discreet Packaging

  • All orders are shipped in plain, unmarked packaging to protect your privacy.

  • The return address will list “Lilith Élan” without product details.

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Multiple Shipments

  • To ensure the fastest delivery, some items may ship separately at no additional cost to you.

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Shipping Restrictions

  • We currently ship within the United States only.

  • We cannot ship to P.O. boxes in some cases due to carrier restrictions.

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Delays & Issues

  • While rare, shipping delays can occur due to weather, carrier issues, or high seasonal demand.

  • If your order hasn’t arrived within the expected timeframe, contact us at [your email] so we can assist.

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Lost or Damaged Packages

  • If your package arrives damaged, please contact us within 7 days with photos of the packaging and product so we can resolve the issue.

  • For lost packages, we’ll work with the carrier to investigate and, if necessary, send a replacement or issue a refund.

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